Image Playground

Refunds & cancellation

Effective · 2026-11-03.

Review a one-time purchase

Pro v1 is purchased once for version 1; future major versions are separate. Sign in to your account to restore access or view the purchase and invoice through Paddle. Closing the browser, signing out or deleting an account is not a refund request.

The free tools and your local projects remain available if Pro access is removed. Keep exported project backups before making account or browser-storage changes.

Ask about a charge or refund

Contact [email protected] with “Image Playground billing” in the subject, the purchase email, date and receipt reference. Do not send a full card number or a sign-in link. You may also contact Paddle payment support, which manages payment and refund processing.

Tell us whether the issue is a duplicate charge, missing access, technical failure or an unwanted purchase. A request is not confirmation of a refund. We check the purchase and the applicable Paddle buyer terms, refund policy and statutory rights. Nothing here removes mandatory consumer remedies or withdrawal rights.

No additional discretionary money-back window, automatic prorating or blanket “no refunds” rule is promised by this candidate policy. Such a commercial policy needs explicit approval before it can be offered.

After a request

Approved refunds and purchase reversals are reflected only after server verification. Your payment provider determines when returned funds arrive. A failed or closed checkout may still be awaiting confirmation; use Restore purchases or support before attempting another payment. A success message in a return URL cannot grant Pro.

If a purchase is refunded or reversed, access follows the verified remaining entitlement. Local images and exported files stay on your device. Account deletion is a separate action and does not request a refund or erase required payment records. A revoked license is applied when a device reconnects; an offline device cannot receive a new revocation until then.